Return Policy Guidelines for Customer Satisfaction

We want you to be completely satisfied with your purchase. If you are not happy with your order, we’re here to help.

Returns
You have 14–30 days from the date of delivery to request a return. To be eligible for a return:

• The item must be unused, unworn, and in the same condition that you received it

• The item must be in its original packaging

• Proof of purchase (order confirmation or receipt) is required

Non-Returnable Items
Certain items are not eligible for return, including:

• Final sale or clearance items

• Gift cards

• Personalized or custom-made products

• Hygiene-related items (if opened or used)

Return Process
To initiate a return, please contact us at:
[Your Email Address]

Include your order number and reason for return. Once your request is approved, we will provide instructions on how and where to send your item.

Return Shipping Costs
Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.

Refunds
Once we receive and inspect your returned item, we will notify you of the status of your refund:

• If approved, your refund will be processed to your original payment method within 5–10 business days

• Shipping fees are non-refundable unless the return is due to our error

Exchanges
We only replace items if they are defective or damaged. If you need an exchange, please contact us for assistance.

Late or Missing Refunds
If you haven’t received your refund yet, please check with your bank or payment provider first. If the issue persists, contact us for support.

Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 7 days of delivery with photos as proof so we can resolve the issue quickly.

Contact Us
If you have any questions about returns or refunds, please reach out to us at:
[Your Email Address]

Thank you for shopping with us!